Refund & Cancellation Policy

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to subscriptions and paid services provided by Ribaso Software Solutions Private Limited ("Ribaso", "we", "us" or "our").

1. Free Trial

Ribaso may offer eligible users a 15-day free trial to evaluate the platform before purchasing a paid subscription.

No payment is required to start the standard free trial.

Users may choose whether to continue with a paid subscription after the trial period.

2. Subscription Cancellation

Customers may request cancellation of their Ribaso subscription by contacting us at support@ribaso.com.

Cancellation will generally take effect at the end of the current paid subscription period unless otherwise agreed.

After cancellation, access to paid features may be discontinued at the end of the applicable subscription period.

3. Refunds

Because Ribaso provides access to a digital software platform, subscription fees are generally non-refundable once the applicable subscription period has commenced.

However, Ribaso may consider a refund request in circumstances such as:

• Duplicate payment;
• Payment made due to a technical error;
• An incorrect charge attributable to Ribaso; or
• Other exceptional circumstances determined by Ribaso.

Approved refunds will generally be processed to the original payment method, subject to the payment provider's processing timelines.

4. Failed or Unsuccessful Payments

If a payment fails or a subscription payment remains outstanding, Ribaso may restrict or suspend access to paid features until the payment is successfully completed. Any applicable bank, payment gateway or transaction charges arising from unsuccessful payments may be borne by the customer where applicable.

5. Trial-to-Paid Subscription

A user will not be charged merely for starting the standard 15-day free trial. A paid subscription will begin only when the user selects and purchases an applicable paid plan or otherwise agrees to the applicable commercial terms.

6. Contact Us

Please include your registered account email, transaction reference and reason for the request where applicable.

Ribaso will review eligible requests and communicate the outcome to the customer.